Trust is a fundamental and necessary aspect of doing business. However, it becomes even more important when working with remote employees. Quantum leaps in technology have led to a world where it is no longer necessary for a group of individuals to work side by side within the same building. In fact, it is now possible to hire employees on the other side of the world that you’ll never meet face to face. While this presents many opportunities, it also places a greater emphasis on trust and accountability.
Frequent communication is more important for remote employees because they won’t be physically present in the same place as you. An email or phone call may be the only way to get ahold of them, and if you’re bad with either their trust in you will quickly deteriorate. Emails between employers and remote employees should be answered in a minimum of 24 hours. VOIP services such as Skype provide an affordable way to make international calls and also allow you to chat, exchange files and perform video conferencing.
Get To Know Them
The more someone gets to know you, the more likely they will trust you. While this doesn’t mean that you should share your life story with them, letting a remote worker know basic things about yourself will transform you from a cold, distant stranger into a human being with dreams, goals and aspirations. Your remote employees should know what you expect of them, and what you like and dislike. People will tend to conceal a lot of info regarding them when you first meet, but by opening up to them a little they will often do the same in return.
Keep Your Word When It Comes To Payment
Nothing breaks trust faster than an individual who can’t keep their word. This is especially important when it comes to receiving payment; if you tell a remote worker that they’ll be paid on a specific day and don’t deliver, this could cause irreparable damage. Of all the things you can do to foster trust with remote workers keeping your word is arguably the most important. You must do what you say you’ll do when you say you’ll do it and you must expect nothing less from those that work for you.
One of the greatest benefits of working remotely is that you don’t have to worry about someone looking over your shoulder constantly. You can work at your own pace, when you want and where you want. Employers that hire remote workers should avoid the temptation to micromanage every detail of their project. This will quickly weaken their trust in you because it conveys to them that you don’t trust them enough to get the job done on their own without lots of oversight. Give the employee the project, provide them with instructions, and then let them use their own creativity to figure out a way to complete it. The very nature of remote collaboration means that autonomy is an essential part of the process. Digital time tracking software is another wonderful way to keep track of remote workers.