"Conceptually, I think cloud-based software should have 2 basic metrics to position the product for growth and success. 1 - ease of use, intuitive user-interface, and all in all good product design. 2 - great customer service. TRAXpayroll has exceeded my expectations on both fronts. I highly recommend TRAX and couldn't be happier with their expert support team both in regards to implementation and day-to-day support. Keep it up!"
"Thank you for all you do for us. I can't tell you how I appreciate your support and just all around competence and follow through. The best decision I ever made was to change our service to TRAXPayroll. Trax is wonderful and makes my life a million times easier than ever before."
"I have worked with TRAX since the beginning of 2009. I like the un-layered relationship. It’s easy to get to someone that can take action and help when needed. The price and value of service is a great combination. The staff listens and is able to make necessary changes per my specific needs."
"I just wanted to let Ms. Darcy and Ms. Robbie know how much Genesis appreciates them. Their knowledge and number one customer service enabled us to bring a company on board and pay employees in less than a week. Truly from the bottom of Genesis' heart thank you for making this possible. I am so happy to have you as our team members. Thank you....thank you.....thank you .....one million THANK YOUs."
"I have worked with many payroll venders over the years and TraxPayroll is the most user friendly site I have used. The customer service is excellent. They are available to assist with any questions at any time. I would recommend them to any company."
"Just wanted to say that I love how easy it is to get help from you all when I need it. Your customer service is awesome and it always has been!!! It’s so RARE in this world.:"
"I wanted to take a moment this morning to thank everyone at TRAX for an amazing job with onboarding our firm in such a short time frame. And, to top it off, it was during our most hectic and convoluted payroll cycle of the year when we award annual performance bonuses. The level of personal attention we’ve received this month has been outstanding and very comforting."
"Since implementing Trax, my work life has become much easier. Our payroll started out with about 25 employees and as of today we are closing in on 100, not only do we have California Employees, we now have employees in several states. When we need to set up for a new state, Trax is there to help us every step of the way. For them to do multi-state returns is truly a blessing for me, as I used to process the payroll returns. One of the most amazing things about Trax is their customer service. I am amazed at how responsive they are and how helpful they are, no matter how many times I bug them. In addition, we have a dedicated Customer Service Representative who is located in the USA and is very familiar with our company and our needs, I don’t wait on hold, nor do I get a stranger who hasn’t a clue about my company. I would highly recommend them to anyone who wishes to have an easier work life!"
"I just want to let you know that this payroll system - TRAXPayroll - is by far and away more user friendly than Paylocity. So, thanks again J Michelle"
"Thank you for making me look like a hero this year …since, before January I had never done a payroll in my life… with your help and guidance this past year has gone exceptionally well …. I owe you a huge debt of gratitude"
"Robbie is the best, she does the most awesome job for us and all the companies I work for!"
"Robbie! You and all that you do are a “gift” to me and to your company. Keep up your fabulous work!"
"ESBA has been a customer of TRAX sense 2012. . The team at TRAX provide stellar customer service. The system is user friendly. The system has great canned reports and the team is flexible and timely in creating at hawk or custom reports as you need. I consider them part of my family and strongly recommend TRAX."